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Privacy Policy

Last updated: December 2024

Introduction

ConvertAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our file conversion service.

Information We Collect

Personal Information

  • • Email address (when you create an account)
  • • Name (optional, for account personalization)
  • • Payment information (processed securely through Stripe)
  • • Usage preferences and settings

File Information

  • • Files you upload for conversion (temporarily stored)
  • • File metadata (size, format, conversion settings)
  • • Conversion history and statistics

Technical Information

  • • IP address and location data
  • • Browser type and version
  • • Device information and screen resolution
  • • Usage analytics and performance metrics

How We Use Your Information

  • • Service Provision: To process your file conversions and maintain your account
  • • Communication: To send service updates, support responses, and account notifications
  • • Improvement: To analyze usage patterns and improve our service quality
  • • Security: To protect against fraud, abuse, and unauthorized access
  • • Legal Compliance: To comply with applicable laws and regulations

Data Storage and Security

File Storage: Uploaded files are temporarily stored on secure servers and automatically deleted after 24 hours or upon successful conversion, whichever comes first.

Data Encryption: All data transmissions are encrypted using industry-standard SSL/TLS protocols. Personal information is encrypted at rest.

Access Controls: We implement strict access controls and regularly audit our systems to prevent unauthorized access.

Data Backup: Account information is backed up securely, but uploaded files are not permanently stored or backed up.

Third-Party Services

Payment Processing: We use Stripe for secure payment processing. Stripe's privacy policy governs how they handle your payment information.

Analytics: We use Google Analytics to understand how our service is used. You can opt out of Google Analytics tracking.

Advertising: We use Google AdSense to display relevant advertisements. Google's privacy policy applies to ad personalization data.

Authentication: We use Supabase for user authentication and account management.

Your Privacy Rights

  • • Access: Request a copy of your personal data
  • • Correction: Update or correct your personal information
  • • Deletion: Request deletion of your account and associated data
  • • Portability: Export your data in a machine-readable format
  • • Opt-out: Unsubscribe from marketing communications
  • • Restriction: Limit how we process your data

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.

Essential Cookies: Required for basic site functionality and security.

Analytics Cookies: Help us understand how you use our service.

Advertising Cookies: Used to display relevant advertisements.

You can control cookie settings through your browser preferences.

Data Retention

  • • Uploaded Files: Deleted within 24 hours
  • • Account Data: Retained while your account is active
  • • Usage Analytics: Aggregated data retained for service improvement
  • • Support Communications: Retained for 2 years for quality assurance

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

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